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Customer behavior in the European real estate market (2024-2025) is shaped by evolving economic conditions, technological advancements, and changing lifestyle priorities. Here’s a breakdown…
Cautious Optimism & Return to Stability:
  • After a period of economic uncertainty (2022-2023), sentiment is improving with moderating inflation and interest rate cuts by central banks (ECB).
  • Investment activity is picking up, especially in H1 2025, suggesting increased buyer and seller confidence.
  • However, transaction volumes are still lower than pre-pandemic levels in some areas, indicating a more measured approach.
Increased Focus on Value & Affordability:
  • High interest rates in 2023-2024 stretched affordability, particularly for residential properties.
  • Buyers are more price-sensitive and seeking value, leading to increased interest in areas with higher rental yields and more accessible pricing.
  • Affordability issues are exacerbated by a persistent housing shortage (estimated 9.6 million homes needed in Europe).
What Customers Prefer (Residential). Housing:
  • Sustainable & Energy-Efficient Homes: Growing demand for properties with strong ESG (Environmental, Social, Governance) credentials due to rising energy costs, stricter climate regulations, and a desire for lower utility bills. Buyers are willing to pay a premium for green features.
  • Modern & Quality Stock: Preference for properties that offer modern amenities and meet contemporary living standards.
  • Rental Properties (Build to Rent – BTR): High demand for rental properties due to urbanization trends, tight mortgage conditions, and increasing age of first-time homebuyers. Institutional investors are actively targeting BTR projects.
  • Location:
  • Suburban Areas (post-WFH impact): Continued interest in suburban locations for more space and affordability, driven by the lingering effects of remote/hybrid work.
  • Prime Urban Centers (for quality): Despite suburban shifts, prime locations in major cities (e.g., central business districts) with high-quality, amenity-rich properties still command strong interest and rental growth.
  • Size: Larger homes, particularly further from city centers, have seen faster price increases post-pandemic, reflecting a desire for more living space.
What is Important for Customers. Sustainability & ESG Performance:
  • Lower CO2 Emissions: Crucial for both environmental impact and potential future regulatory compliance.
  • High Energy Efficiency: Directly translates to lower operating costs (utilities) and a more comfortable living environment.
  • Access to Public Transportation: Reduces reliance on private cars, aligning with green living and urban convenience.
  • Health and Well-being: Features that promote indoor air quality, natural light, and access to green spaces are increasingly valued.
  • Technology Integration: Smart home features, digital management systems, and robust connectivity are becoming expectations.
  • Flexibility & Adaptability: Demand for spaces that can adapt to changing needs, whether in residential (e.g., home offices) or commercial settings.
  • Amenities: Access to shared amenities (e.g., gyms, co-working spaces, communal gardens) is a key differentiator, especially in rental and mixed-use developments.
How They Changed (2024-2025 vs. Pre-Pandemic). Shift in Priorities (Post-Pandemic):
  • Greater emphasis on home as a multi-functional space (work, leisure, living).
  • Increased awareness of environmental impact and long-term operating costs.
  • More discerning in choices, seeking “flight to quality” in both residential and commercial assets.
  • Tolerance for Higher Rents (Residential): Due to high house prices and mortgage rates, many are opting to rent for longer, pushing up rental demand and prices.
  • Hybrid Work Influence (Commercial): Companies (and their employees) are demanding more flexible, collaborative, and amenity-rich office spaces, leading to a “flight to quality” and consolidation of office footprints. Obsolete office buildings are being vacated.
Who Are They & Demographics. Age:
  • First-Time Homebuyers: Average age has climbed (from 34 y.o.), reflecting affordability challenges and longer periods of renting.
  • Younger Generations (Millennials & Gen Z): More likely to be renters due to affordability, and prioritize sustainable living and access to urban amenities. They are a significant driver for the BTR market.
  • Aging Population: Growing demand for senior living facilities, especially purpose-built accommodation.
Income:
  • Squeezed Real Incomes: High inflation has stretched affordability for many households.
  • Demand for Affordable Housing: Despite rising incomes in some sectors, a significant portion of the population faces challenges in accessing affordable housing.
  • Foreign Buyers: Remain a significant segment in certain markets, such as Spain (14.48% of purchases in Q4 2024), with British, Germans, Dutch, and French being prominent.
What They Are Searching (Keywords. Features):

 

  • Energy-efficient apartment (house).
  • Eco-friendly home.
  • Smart home technology.
  • Co-working spaces (in residential buildings or nearby).
  • Access to green spaces (parks).
  • Good public transport links.
  • Flexible lease terms (for renters).
  • BTR apartments (Build-to-rent projects).
  • Renovated (Modernized property).
  • Property with low utility bills.